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 |   |   |  PTime RO#
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1 n.o.
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0 0 AM
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0 0 AM
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No Data
0 0 AM
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Chat with
about
  
Complete Work Order:

Date Technician Worked Billed Completed Total Worked Total Billed Total Completed

Communication History About:
  
Notes Chat

Request from
about
Please do not use this chat to add more topics than the one in question.
Press the “Report a Problem” instead
  
Attach video or image
*Last Name: First Name:
Street Address: Email Address:
City: Primary Phone:
State - Zip: Secondary Phone:
Personal Business - Fleet
Vehicle of
Vehicle Description *Indicates a required field
* Identify your vehicle
VIN: Where do I find my VIN?
Getting Vehicle Type and Image...
Your Vehicle Identification Number (VIN) allows AutoVitals to fully customize your Personalized Service Schedule.
Please select the right vehicle type:
Note: AutoVitals needs your VIN in order to provide a fully customized service schedule. Without a VIN, only generic savings and service intervals can be provided.
Vehicle image

Upload your own vehicle image
maximum allowed file size is 2Mb
License plate:
* Current Odometer:
* Annual mileage:
Last Service
* Date: Odometer:
Estimated mileage on this date based on your current odometer reading and annual mileage indicated above.
 

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Select the technician you want to chat with about the vehicle

Customer
Repair Order#
Date Vehicle (Lic. )
Default Technician VIN
Invoice Odometer  
Customer Goto Vehicle Service Center
Name
Address
Phone
Email
   
Vehicle Edit Vehicle Profile
YMM
License
VIN
Engine
Transmission
Drive type
Trim
Body style
Manufactured in
Production Seq. Number
Fuel tank capacity
Anti-brake system
Steering type
Est. current odometer
Annual mileage
Service interval

Customer
Repair Order# Status:  Not at the shop
Date Vehicle (Lic. )
Default Technician VIN
Invoice Odometer  
Inspection Reports
Images
Inspection Reports:
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1 n.o.
/
Request Appointment
Collapse
Request Appointment
Auth. Actual Score Tech. Job
Job has been completed
Add notes and visuals Edit note
Tech Notes For Shop Eyes Only:
Tech Notes For Customer:
Download QuickTime Player from here and close
browser before install and restart browser again.
Voice recording not playing?
Upload image(s)
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Job has been completed
Add notes and visuals Edit note
Tech Notes For Shop Eyes Only:
Tech Notes For Customer:
Download QuickTime Player from here and close
browser before install and restart browser again.
Voice recording not playing?
Upload image(s)
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Service Dates:
RO: Odo:
View the repair and service jobs performed at this visit
This is the vehicle's first visit to your shop.
Pending and Declined Work for odo:
Done
Valid for Next Visit
OEM Service Recommendations for odo: ()
General Recommendations

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(info)

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(info)

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OEM Service Recommendations for odo: ()
General Recommendations

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(info)

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(info)

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Condition Action Images / Audio
Edit Result
Tech Notes For Shop Eyes Only:
Tech Notes For Customer:
Video
Download QuickTime Player from here and close
browser before install and restart browser again.
Voice recording not playing?
Upload image(s)
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Conflicting inspection resutls have been submitted, please select which revision is current:

Topic
Status Conditions Actions Images / Audio Status Conditions Actions Images / Audio
Tech Notes For Shop Eyes Only:
Tech Notes For Customer:
Video
Download QuickTime Player from here and close
browser before install and restart browser again.
Voice recording not playing?
Tech Notes For Shop Eyes Only:
Tech Notes For Customer:
Video
Download QuickTime Player from here and close
browser before install and restart browser again.
Voice recording not playing?
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Read more
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RTDBE Settings:
Closeout No Show
Recommendations for next visit Scheduling Integration
Estimates
Time Stamp Estimate# RO# Message
Time Stamp Estimate# RO# Message
No matching records
Time Stamp Estimate# RO# Message
No matching records
Time Stamp Estimate# RO# Message
No matching records
No matching records
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Customer Repair Order#
Date Vehicle: (Lic. )
Remind me in days to call back the customer
The current visit is a
Maintenance Visit Repair Visit
(because of job desc)
Configured Service Interval /
Next Service Due on
Appoint. Reminder
Configured Service Interval /
Next Service Due on
Appoint. Reminder
Job Proposed for Next Visit Due Date CRM Recs, Service Interval Appoint.   Reminder

due date
due date
change due date
due date ( )
   
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Service Interval Calculated Odo Due Date in 30 days in 60 days in 90 days This vehicle only Applied to all vehicles of the same type All vehicle types

Select the inspections that need to be done for the vehicle and assign a technician:
Inspections:
Default Technician:

Select the inspection that you want to re-assign for the vehicle

Please verify jobs on the worksheet for . (Check / uncheck authorization checkbox if necessary)
Default technician
The checked jobs will be sent to techs as approved work.
Please, confirm all checked jobs are approved or uncheck the unapproved ones.
Authorized Technician Job
Job has been declined

Test2
Topic:
Job line:
items not touched yet
/
Approved Disapproved
Approved Disapproved
Pick a color:
Approved Disapproved
/
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00:13
00:23
Show notes on the left
Show notes on the right
Disable Audio
Selected for motorist to view
00:23
Status:
Select Condition
Select Action

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Work on job has been

Tech. Job Visuals
Tech Notes For Shop Eyes Only:
Tech Notes For Customer:
Download QuickTime Player from here and close
browser before install and restart browser again.
Voice recording not playing?

-

-


Customer
Repair Order# Status: 
Date Vehicle (Lic. )
Default Technician VIN
Invoice Odometer  
Configure the communication with
Currently
configured:		 Email Text Message Push Notification Service History Access

Manage Email/Text Subscription Defaults

Message Category Text Email
1. One Time Requests and Updates
Ex: Text opt-in; Opt-in for Loyalty Program; Account Activation (if configured by shop)
2. Regular Specials/Updates about vehicle progress and health status
Ex: Thank You; Specials and updates; Vehicle-specific Service/Repair/State Inspection/Emission Test Reminders
3. Critical Messages about the vehicle at the current visit
Ex: Vehicle status notification; Inspection results; Vehicle-specific alerts; Inspection results at pickup

Current account email address:
Vehicle Email:
Update email address
The email address above will be used for this vehicle. Check the checkbox below to make it the account email address.
Update account email address
Disable all email communication
Enable email communication

Please provide a text-message capable cell phone number and the phone carrier.
Phone number: or select from
Phone carrier:

Your current AutoVitals package does not support text messaging to customers.
Please contact us about an upgrade.
Thank you for your interest! Autovitals will contact you soon!

The customer installed MyCarVitals on devices.
The customer did not yet install MyCarVitals.
MyCarVitals welcome code:

Push Notification requires that the MyCarVitals mobile application is enabled for the shop.
Please contact us about details.
Your current AutoVitals package does not support Push Notification.
Please contact us about an upgrade.
Thank you for your interest! Autovitals will contact you soon!

Deactivate customer's account
Activate customer's account
Finalize account activation

Account activation requires that the customer has an email address. Please goto the "Email" tab first and configure an email address.
Your current AutoVitals package does not support activation of customer accounts.
Please contact us about an upgrade.
Thank you for your interest! Autovitals will contact you soon!
Canned Messages Send as

The following message will be sent out to the customer. Please modify it if needed.

Email Message
Text Message
From: From:
To: To:
Subject:  
Build your own template by typing your message and save as a template. Use [FN SA], [LN SA] for first and last name of the assigned service advisor and [FN M] and [LN M] for the motorist. If you want to add the vehicle type, use [YMM] and with [RO] you can indicate the Repair Order Number. Keep in mind that text messages are 140 characters only. Although it will still work, your message will be broken up into multiple text messages.

Inspection Results:
:
:
No inspection result available
Attach document in pdf or image (png, jpg only)
Attachements won't be included in text messages.
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Text message communication with :
Shop Message:
Customer Response(s):
  
  
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View/enter notes about the interaction with :
Show all notes for this customer
  
  
  
Time for pickup
Today Next business day
Time:
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Current point balance points =
points () selected for the next visit.
requests to redeem
will earn points for
or Adjust loyalty points Not enrolled in Loyalty Program
Date Activity Points Point Balance Notes
No points collected so far.
has currently points.
Please select whether you want to enter the number of loyalty points or the corresponding $$ value to be ADDed to the current balance or to become the total balance (SET).
I'd like to enter Points points selected
or Points Dollar amount $ selected
or Invoice Dollar amount $ selected
I'd like to ADD this value
SET the point balance to this value
Note:
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Time Stamp Email/Text Message Type Attached Documents
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How did the customer hear about the shop?

Customer Goto Vehicle Service Center
Name
Address
Phone
Email
   
Vehicle Edit Vehicle Profile
YMM
License
VIN
Engine
Transmission
Drive type
Trim
Body style
Manufactured in
Production Seq. Number
Fuel tank capacity
Anti-brake system
Steering type
Est. current odometer
Annual mileage
Service interval
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Select the vehicle type of the vehicle :
Name  

Select the action for the appointment on
for :
Close Out
The vehicle's appointment will be closed out in AutoVitals and removed.
Cancel
The vehicle's appointment will be voided in AutoVitals and removed.
Set to No Show
The vehicle's appointment will be voided in AutoVitals and moved to the NO SHOW list to be able to reschedule the appointment.
Reschedule for another date
The vehicle's appointment will be moved in AutoVitals to different day.
Selected date:
Time:   Duration:

Please verify jobs on the worksheet for . (Check / uncheck authorization checkbox if necessary)
Default technician Select new tech assignments or
The checked jobs will be sent to techs as approved work.
Please, confirm all checked jobs are approved or uncheck the unapproved ones.
Authorized Technician Job
Job has been declined
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Please verify jobs on the worksheet for . (Check / uncheck authorization checkbox if necessary)
Default technician
The checked jobs will be sent to techs as approved work.
Please, confirm all checked jobs are approved or uncheck the unapproved ones.
Authorized Technician Job
Job has been declined
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Pickup Details -
Remind me in days to call back the customer
Allow max. between visits
Based on your edits
Current Odometer:
at of:
using a service interval of: vehicle specific
The current visit is a
Maintenance Visit (because of job desc)
Repair Visit
the next calculated maintenance visit will be
due on
scheduled for
Time:

No email address available. Please ask for it or run a call campaign when the next visit is due.
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View/enter notes about the interaction with
Show only notes for Show all notes for this customer
  
[7/23/2015, 7:55 AM]   

OEM Service Recommendations for odo: ()
General Recommendations

Select all (info)
(info)

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Select all (info)
(info)

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Customer Repair Order#
Date Vehicle: (Lic. )
Remind me in days to call back the customer
The current visit is a
Maintenance Visit Repair Visit
(because of job desc)
Configured Service Interval /
Next Service Due on
Appoint. Reminder
Configured Service Interval /
Next Service Due on
Appoint. Reminder
Job Proposed for Next Visit Due Date CRM Recs, Service Interval Appoint.   Reminder

due date
due date
change due date
due date ( )
   
processing
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processing
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Service Interval Calculated Odo Due Date in 30 days in 60 days in 90 days This vehicle only Applied to all vehicles of the same type All vehicle types

*This is the same password for web portal and tablet
login

We have encountered an integration problem.

Our tech support will contact you within the next 24 hours.

Installation in progress - please check back tomorrow.

For questions please call 866-949-2848.

Installation required. Please go to your sever and click here to install the integration with your Point of Sale.

For questions please call 866-949-2848.

Congrats, your AutoVitals system is up and running. Please schedule your Intro Call for next steps.

Please, confirm your name and the phone number (or enter alternate one if needed).

Click below to

There are potential duplicates for the following vehicles.

Check to merge the vehicles.

Leave unchecked to keep vehicles separate.

There are no potential duplicates.

If this ticket is about a missing vehicle, please, name the RO# below.
If the vehicle is on the TVP, please, click the Work Order Pop Up to submit the ticket.
Please provide a brief description of the problem that you encountered . (* is required information)
 RO specific? No Yes
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Email:

Please, update today's time budget for the technician:

Time Budget:

Expected efficiency:

Automated Maintenance Jobs Detection

The following canned jobs have been identified as maintenance jobs. Please, check them for accuracy and add all other canned jobs to be monitored by AutoVitals.
yes no

+JOB

Business Hour Detection

Currently this location is configured to NOT transfer data. The data extraction to the AutoVitals server has been stopped at and will resume at . If you want the data extraction to be configured differently, please, click here. It will be active the next business day.
Open Closed

Preview
Condition Action Images / Audio
Tech Notes For Shop Eyes Only:
Tech Notes For Customer:
Video
Download QuickTime Player from here and close
browser before install and restart browser again.
Voice recording not playing?
Job
 
Download QuickTime Player from here and close
browser before install and restart browser again.
Voice recording not playing?
Download QuickTime Player from here and close
browser before install and restart browser again.
Voice recording not playing?
There are no selected Jobs

Time Value:

Counter Value:

Tech Notes:

Descriptor Description
Edit
Filename Created
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These technicians have not clocked out for today yet, please uncheck the ones staying longer and click OK.

All techs are clocked out. Enjoy the rest of your day.

Search for a particular vehicle by...
RO # Last name License
Processing your request...
Searching...
YMM License Last Name First Name Company Est# RO# Pos Status Show on TVP WorkflowStep Technicians Promised Date Last Visit Next Visit Due
No matching vehicles found
No estimate or RO could be found. if you are sure it exists and should be on the TVP press Retrieve vehicle
Notification Sound
Store the current TVP configuration under a new name, or select an existing configuration to update.
Delete

RTDBE Settings:
Closeout No Show
Recommendations for next visit Scheduling Integration
Estimates
Time Stamp Vehicle Estimate# RO# Message
No matching records

The following email will be sent out to the customer. Please modify it if needed:
From:
To:
Subject:


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